Virgin media slow speed complaint. £29. Virgin media slow speed complaint

 
 £29Virgin media slow speed complaint  Click on the “Networking” tab

We advise using their services securely and reviewing complaints beforehand. 168. We’re paying for the M350 fibre broadband, but the speeds we’ve been getting are on average 21mbps download and it cuts out regularly. (@Siouxbee89) reported 4 minutes agoHello again, Thanks so much for your private message and confirming your address, I have now booked you a visit for you connection – you can check the date and time via your online account here. Im currently on M350. And unlike other providers, our broadband won’t slow down, depending on how far you live from the telephone exchange. By post It’s not as quick, but if you prefer to send us a letter, you can write to us at: Complaints Virgin Media Sunderland SR43 4AA Your letter will be acknowledged within 48 hours of receipt and we aim toA third of its customers said they had experienced a connection outage lasting at least an hour in the past year and almost a quarter said their connection was slow to upload or download. We have phone - 5145164 - 2. Virgin Mobile customers Call us on 789 from your Virgin Media landline or Virgin Mobile. 2. Re: Slow upload speeds on 1000/50 package hub 4. . on ‎09-01-2023 06:19. Entertain me; Broadband Deals. Customers of TV and broadband ISP Virgin Media UK have this evening been affected by a seemingly intermittent problem with their national internet connectivity, which the operator initially claimed to have resolved only for the issue to return again and again. on ‎16-03-2023 20:46. this started months ago - I have had a virgin technician out on 23/5 he said my equipment is okay, but the hardware in the local junction cannot take the current demand, I was told that there was a technician booked. Broadband deals . Anyway, today it all went to cr@p today and my 250mbps was coming in at between 4 and a maximum of 12mbps. How to fix Virgin Media slow internet speeds. Make sure your router can handle your broadband - Sometimes older routers are not capable of delivering faster broadband speeds. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Stress your connection and have a look on the Asus page and check what your CPU and RAM are doing, there's a status tab on the router home screen. 13 July 2023 Virgin Media is being investigated by telecoms regulator Ofcom, after the watchdog received a worrying number of complaints from broadband, home phone and. We have tried to cancel our account with Virgin but without success. If it was London then we could have justified slow speed in the evening. 12-09-2023 01:49 - edited ‎12-09-2023 01:52. Download speed less than 1mbps. But this morning, your Virgin Media super fast broadband is running very slow and the upload speed is down to 0. The issue seems to be an SNR fault and I've had the estimated fix date pushed back 8 times with the next being 22/3/23. This is then disrupted to the connected devices, so unless. Fainbrog. Phone. @SGvmedia What is the point of a complaints system if no one actually reads and responds to your questions/issues. This Code lets you know how to go about making a complaint and how to take it further if you need to. Virgin Media is the best broadband provider for speed in the Expert Reviews Best Broadband Awards 2023, which were unveiled on the 1 March. A long-running problem on Virgin Media ’s broadband ISP network in Long Ditton, a residential suburb in the Borough of Elmbridge (Surrey, UK), has resulted in such slow speeds that some customers have resorted to unusual fixes, such as parking on neighbours driveways to borrow WiFi or returning to the office instead of working from home. This evening I ran the Virgin Media speed test. This is a VM RFoG / FTTP area, since it was installed in 2017 the stability of the service has been excellent. Protocol: TCP Port: 443 Encryption Algo: BF-CBC (128 bit key, 64 bit block) Auth Digest Algo: SHA1 (160 bit) Custom. Enter 192. £9. Slow Speed. this is going up and down a lot. Here you’ll find all the help you need for Virgin Media related problems and issues. Occasionally I'll get 20 Mbps. Your wifi devices many not have the latest spec in them also. Post: You can send a letter to Virgin Media, Sunderland, SR43 4AA. Yes, similar BQM for me and the main Belfast switch,. This is our experience of the RFoG service in West Bergholt, at our address ADSL or WISP are the only other broadband options to VM. 2/ IP addresses are static, meaning you won't ever be issued a new one unless you make a complaint. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. 12 months left on the contract. Available with M50 broadband or faster. The page you're looking for may have been removed, been renamed or is temporarily unavailable. Here are some graphs from Twitch Inspector, Twitch Inspector is an analytics tool which shows the upload rate to Twitch. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. At present VMB’s packages tend to offer a maximum upload speed of 50Mbps (the profile rate for this is a bit faster), but some customers on their. We’re the providers of the UK’s fastest broadband, offering you speeds of up to 50Mb. In order to register your total loss of service, you need to contact the faults team on 0345 454 1111 option 1, 2 then 1 or you can chat with us here on the Community Forums. Hey folks. This evening I ran the Virgin Media speed test and. If you've already submitted a complaint then sign into My Virgin Media. Reliability. 64 qam ( is normal ) 32 qam ( slower ) and 16 qam ( slowest ) degradation to these modulations retains a connection but at the cost of reduced bandwidth. WiFi internet at 15 - 40 Mb/s is suggests a device that has connected on the 2. 2Gbps (214Mbps upload), to include parts of Southampton (Hampshire) and Manchester. Located in Edinburgh, Scotland. . Advertised Speed: 5 Mbps Expected Speed Range: 5 Mbps. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or show if the landline’s not working in your area. @tasmintaylor_dj @virginmedia YES Network randomly dropping, I pay for 200Mb/s and speed tests return like 5Mb/s. My Virgin Media hub is in modem mode, connected to an Asus GT-AX6000 router. ive got the hub in modem mode as i use google nest wifi for better wifi, although the tests ive. Please see below for a summary of events: Virgin Broadband was fitted at my house on 29th October 2022. I have a 200Mbps contract, currently my speed both upload and download is under 10. Their service has stopped working and it is not fully fixed after two full working days. If the actual download speed provided from our network to your Virgin Media Hub falls below the Minimum Guaranteed Download Speed, and this happens for 3 consecutive days or more (whether continuously or intermittently during each day), and we are unable to fix the problem within 30 days of you reporting the problem to us, [ [you may have the ri. m. Virgin Media invests more than £1 billion a year in its ultrafast network. Nothing has made a difference. tv and highlights errors in red. The download speeds available on Virgin Media are available to customers based on your speed package. V6. Click on the “Networking” tab. the Y axis of the graph is the connection speed. 2) For the broadband while I appreciate fast speeds I am constantly having to re-set the hub to get an internet connection, having both wired and wireless connections. I have Virgin Business with 500MB download and 50MB upload. You can also contact its ‘retention team’ on 0345 444 1111 or use its online chat tool on its website. I have also been having intermittent speed issues where my speed will drop below 400Mbps I have Gig1 I usually get 940Mbps down and 104Mbps up. 9 40. Complaint escalation!!!!!! I have raised a complaint - but when I log in to my account to see what is happening (over 28 days passed). All BT’s contracts are currently for 24 months. The last few weeks, I have been encountering slow upload speeds at various times of the day, particularly from afternoon to the early hours. This link will be able to assist you on the speeds and how they work and such 👉 Speeds. getting 1128 mbps to the hub4 however only getting consistent 150 mbps through any Ethernet ports. Speed. I was due 103 days of compensation for non install of services and 2 x engineer late cancellations = £676. S. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. The SanKnows RealSpeed test indicates (as usual) that I have 1 Gig to the router, but after the router, the download speed to wired. Sources inform us that the network outage may also be. Broadband only deals. We advise using their services securely and reviewing complaints beforehand. Up to 3 WiFi Pods if needed. Ask Your Question Fast!. I am on the 500MB package. 0. An 80Mbits/sec BT connection will normally deliver 20Mbits/sec uploads, while you have to go for 200Mbits/sec downloads to reach such speeds with Virgin. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Upgrade now. It's now actually so slow most speed tests time out before giving me results. Simply tap ‘Start’ to run a speed test and get an accurate reading of your broadband. We are moving to Plusnet where we get 500mb for £35 per month. Their 23% Resolve Complaints rating is a cause for concern. Residents in the Staffordshire (England) city of Stoke-on-Trent have been venting their anger at VXFIBER‘s subsidiary LilaConnect, which occured after the local rollout of a new 1Gbps Fibre-to-the-Premises network caused a number of problems – from damaged driveways to cut broadband and electricity cables etc. I've done all the testing,. Some 12% of customers told us they'd experienced slow or disrupted music/video streaming, and an. 6) Yes I use CAT 6. The modem keeps resetting quite often (sometimes several times within an hour), and our speed is reported quite low (by fast. TV. You can check the broadband speed at our broadband speed test page. How to make a complaint via phone. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. . 168. However, after I cancelled, I was still receiving emails from Virgin as if I hadn't cancelled. . Virgin Media deliver some of the whooshiest broadband speeds in the UK, but most of that whoosh only goes in one direction: down. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm. 0 Mbps and 3. 3 stars. We'll need to monitor your speeds and service for 30 days since raised and advise on the outcome. 8 comments. Very slow upload speed. Im using a wired Gb connection, not using wifi, and have the 'latest' Hub 5 but still get this poor result, and looking through the messages here it seem to be a. Apr 10, 2023. Virgin TV 360. Give your broadband a boost. Phone: 0330 440 1614. This was promptly auto-acknowledged by email, and within 24 hours they'd issued a fob-off email resolution that completely ignored the issue I was complaining about. . 4Ghz band. Portsmouth has a median broadband speed of 90 Mbps, which is drastically faster than the South East's 53 Mbps and quite a bit faster than the UK median of 60 Mbps. The biggest single increase occurs between 150-249Mb and 249-99Mb, with prices rising 55%, from £21. |. That is a problem for us. karlhiggi. Winner: Virgin Media offer the fastest widely available download speed of 1. Virgin Media O2 has apologised after thousands in the UK reported they were unable to access the internet for the second time in one day. Email. Service 53. If I'm simply downloading or speed testing whilst on OpenVPN I can get ~360Mbps. I suspect Virgin is up to something. Click on the “Upstream” tab, copy the text and paste into your reply. Options. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides. TV on the go. hi there, any help would be great, ive been trying to figure out for ages why my internet is so slow during the day. 9 Mbps (at 1614 hrs). TiVo. Hello, I did all instructions that placed on a list at virginmedia. 4 QAM256 2 3 155000000 7. Median and mean download/upload speeds for Virgin Media from 6th October 2020 to 1pm 2nd February 2021. Check your broadband speed. 30am before I goto work, between then and 9pm the only machine on is my server and. The majority of complaints made by Virgin Media customers have been E-mail related, according to DownDetector. Virgin TV 360. M200: This comes with an average upload speed of 213Mbps. 789 free from your Virgin Mobile phone or 0345 600 0789* from any other phone line. Virgin Media have faster average download speeds, yet Community. Speak to your provider. To trigger the Factory Reset, a 60 second timed press & hold of the rear RESET button is required. It beat its closest competitor by a decent margin, as 74. on ‎06-03-2023 17:44. , and Saturday and Sunday, 8. Broadband ISP Virgin Media (VMO2) appears to be in the process of laying the groundwork for both faster upload speeds and latency times (ping), which comes after a growing number of the provider’s customers began reporting activation of the first DOCSIS 3. Over the past couple of weeks the achievable speed seem to have dropped on my broadband. Meanwhile, router problems were an issue for 14% of broadband users, plus 14% of customers said they'd been left without a connection for at least an hour. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. 1 modem mode. If you have QoS on, turn it off and see if your speeds improve. By Tim Smith | Monday, June 12th 2023. Also one Up channel has dropped qam to 32 (should all be at 64). Third day of very slow internet speed speed and intermitted service I restarted my router 100 times, I called support, no - 4793982Check the up stream channels for noise degradation. Comments. Over the past couple of weeks the achievable speed seem to have dropped on my broadband. 71% last year to 13. Noticeable slow download speed again this week. I have done. . Traditionally when a customer sings a contract an ISP gives a range of speeds the customer can expect, but there is an additional stipulation the companies refer to less often, the minimum guaranteed access line speed. But the majority of people only began to notice it earlier this morning, and the situation is currently ongoing. Our network delivers the fastest widely-available broadband speeds to homes and businesses. Overview. My post code is GU2 8JA. I have removed app from my iPad & re-installed it but still only getting 100mbs. For example when I try to do online shopping when I go to payments - the internet disconnects and I am unable to complete the transaction. You dont need a new router just for the test the Computer will connect directly. I have spoken to VM customer services who advised me to restart the router (which I had done many times before . Excludes broadband faults and broadband network outages. 4GHz network which does have slower speed. I have done everything on your page to try resolve this with no luck i have sent two complaints but the site after saying complaint submitted then fails to sho. Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) If you need help or have any other questions about your bills, you can call Virgin Media on 0345 454 1111 or use the live chat feature on their website. The packet loss is potentially due to increased load alongside noise. 01 Mb upload on the 1Gig package. Speed test the service to a Router mode Hub (3/4/5) + your device with the link below. . Download speeds not as impacted. Online chat: You should see the option to start a chat on Virgin Media's website. Check out the do's and don'ts, in our Community FAQs. 27-04-2023 20:00 - edited ‎27-04-2023 20:47. Virgin Media users report 'total blackout' as many left without internet. Problem 1: Slow Internet Speed. 4Mbps),. Turn the hub. User reports indicate no current problems at Virgin Media. The best times to game online or make big downloads, for example, would be when connection is fastest. Also are you connecting via 2. . Stream from Virgin Media. Whenever I play games I receive huge lag and packet loss and it is very frustrating, I. My Virgin "Superfast" Broadband is currently so slow that I can't even run an internet speed test edit: 2 months til an apparent fix but a 40% discount in the meantime, swings. Sign in . So no real difference in location. uk. The speed test has been built to test broadband download speeds up to — and above — 1000Mbps (1Gbps). Virgin Media customers Call us on 150 from your Virgin Media landline or Virgin Mobile. 10dBmV is the recommended maximum and all yours are very near that with `channel 2 actually above that. Virgin Mobile customers Call us on 789 from your Virgin Media landline or Virgin Mobile. There are so many wifi specs. limits around 19-50mbps on m350. 1. The best times to game online or make big downloads, for example, would be when connection is fastest. 01 Mb upload on the 1Gig package. I also have a Hub4, but run in it Modem mode, with my own router. Check with your provider to see if it’s fit for purpose. It is possible that when a speed test was performed the device was connected to the 2. Tuning in. In the last week there has been a series of events that demonstrated an extreme lack of competence, training and empathy whilst also highlighting significant failures within the internal operations of Virgin Media. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. The estimated fix date is: 03 NOV 2021 09:00. This may not be the closest location to where you live. There is nothing on my account: I have raised my issue (prior to raising the complaint) 3 times (within last 3 months only) and probably +10 times for the duration I have been a customer (~5 years). 3) In the past 3 months I have not changed any software. Virgin Media ranks 43rd among Cable Television sites. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. Cancelling Virgin Media broadband over the phone. If you'd like to discuss cancelling your contract, please use one of the following contact methods: Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone WhatsApp: +44 7305 327 112 Write: Please use the address in our Terms & Conditions: You can track your complaint for any updates. Here are my stats it a Hub 4 I believe. When i do a speed test on testmy. However, despite these high numbers, we seem to be having constant issues. Amount of compensation. Solutions tried: re-starting router; re-starting computer; updating drivers. Speed test the service to a Router mode Hub (3/4/5) +. M50: This comes with an average upload speed of 54Mbps. . Absolutely no change in speed! 3 hours later getting 125/17 so no complaints here. 4GHz or 5GHz. Make a broadband speed complaint 5. 18 EDT. Google One. It's consistently worse at night, and today has been basically unusable (<1Mbps). Simply test your broadband service, and if we find an issue we can help with a fix online. 2. Also are you connecting via 2. on ‎16-05-2022 12:30. Many of us in. Thursday. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. For the last 2/3 months I've noticed a significant drop off on speed and reliability. Call Customer Services on 0800 052 0422. You’ve already got our fantastically fast broadband. I am on the 500MB package. comTo make a virgin media complaint via phone call, please do the following. Select the option next to Enable Modem Mode. This can see latency times become very slow (double or more vs the usual baseline). Click on the “Upstream” tab. ) We restarted the VM box for the Tv too. 100. I have raised this twice. I also have a new high-speed ethernet cable between both routers. With my phone standing next to the hub I'm getting 900mbps on wifi. Sign out . The same connection on the. Phoned up support tonight, who told me to reboot. Some broadband customers on UK ISP Virgin Media ’s (VMO2) fixed line network are reporting a noticeable increase in peak time latency – usually between around 5:30pm and 11pm, which appears to have begun at around the end of last week. Computer Hardware, Software, Internet + ISP Forums. I've been with Virgin for about a month now and am on the 1gb package with the Hib 5 All in all its been pretty good. He diagnosed noise on my connection and reterminated the coaxial cable entering my house and the cable entering the SuperHub 4. As in the picture below, you can observe the download speed test, upload speed test, ping, and Jitter parameters. on ‎12-04-2023 12:54. 06 stars from 85 reviews, indicating that most customers are generally dissatisfied with their purchases. 4 weeks ago. Click on the “> Check router status” button. Stream from Virgin Media. Wifi speed depends on so many things. It's probably your router, but your router is much better than my old 1200G+. Open a web browser and go to 192. Virgin Media 30 meg Superhub very slow + drop outs - getting nowhere with complaints. on ‎18-03-2023 09:48. Web: 0207 5203814. I'm on Volt M500 Fibre Broadband since Feb 23. So it seems it’s just over wi-if that the speed is incorrect & been using the Speedtest app. uk comes. Gaming Support. m. Once the test begins click on: Run full test to see all the stats. uk. Very Slow Network speed. Free downloads are available to all new and existing customers. The first step of the complaints process is to get in touch with your provider’s customer service and make them aware of the issue. That’s a 50% savin. net will determine the best performing server to run your test on. Hello, I'm after some advice here, was on 200mb and upgraded to 500 last week which doesnt feel like its more than twice as fast as what i had before. See message 12 in the first and 13 in the second. 2022 telling me to alter my router settings. 52Mbps average upload speed – 5x faster than the UK’s average upload speeds. The issue seems to be an SNR fault and I've had the estimated fix date pushed back 8 times with the next being 22/3/23. Hub 5 Ethernet slower than wifi. We have the fastest widely available broadband in the UK (with blistering speeds of up to 100Mb in fact) and we've got packages to suit everyone. Run a broadband speed test. This is on WiFi but as a fibre engineer I have. Virgin Media invests more than £1 billion a year in its ultrafast network. 02. You can check what speed you’re getting by using an Ofcom-accredited price comparison site such as Broadband Compared , broadbanddeals. Sign in . Broadband Speed Test; Packages. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. VM evidently hope that by making complaining as slow and unproductive. Restarted router multiple times, called the support, and they couldn't find a so. 2nd image is the same UPD VPN just after I started a torrent client. It is possible that when a speed test was performed the device was connected to the 2. An Open Letter to Virgin Complaints in QuickStart, set up and connections 21-02-2023 Failed Cable pull in QuickStart, set up and connections 11-01-2023 Persistent connection issues since September, as a customer of 30 years, your support is absolutely trash in Networking and WiFi 23-12-2022Before I re-enabled modem mode, I took some pictures of the stats on my laptop of realspeed to see what it reported while modem mode was disabled. Slow download, good upload speeds M350. Try dispute resolution. Here you’ll find all the help you need for Virgin Media related problems and issues. I had the same issue around a month ago and it was resolved, some kind of. Of the biggest providers in the UK, Sky (the owner of Sky News), Virgin Media and EE had the lowest proportion of customers who had not experienced any issues, at 32%, 35% and 37%. on ‎17-04-2023 11:23. We’re Virgin Media - the first people to offer TV, broadband, phone and mobile services – all from one place. Tuesday, February 2, 2021 1:39 PM18 commentsVirgin Media threw alerts in our speed test system back on 19th January and got very close on the 26th January and today we see another low point. 1 channels for upstream on their HUBs. Every since Virgin Media 'upgraded' us to the M125 package (previously on the M100 which we had no problems at all with) we have had absolutely horrendous speeds and at times no service at all. Click the lower link (Share Live Graph) then, click generate. Slow speed on Gig1 on ‎12-08-2021 12:29. Once you submit your complaint you will receive a text message within 48 hours with a case ID 4. Copy the text in the Direct Link box, beware, there may be more text than you can see. Even to the extent that I couldn't be bothered to chase them for my often promised compensation for the diabolical previous 4 months. How to make a complaint via phone. We recently signed up for Virgin broadband as it was advertised as a massive upgrade on what we had. To get that with its guaranteed fix times you need to be on a Business - 5185177Hi, I’m getting no where with customer services via a lot of phones, factory resetting the route, and even after an engineers visit I’m still experiencing problems with my upload speeds being under 1mbps, As someone who works from home it’s starting to get very frustrating and highly annoying, espe. There is nothing on my account: I have raised my issue (prior to raising the complaint) 3 times (within last 3 months only) and probably +10 times for the duration I have been a customer (~5 years). 4 40. Leave it off for about 10 seconds. V6. After some help, I’m on a 1gb package with the SH4. 4. You can dial 150 on a Virgin Media telephone or call 0345 454 1111 from your mobile. 87% of all complaints have highlighted problems with the company's E-mail service. This can be caused by several factors, such as outdated hardware, a weak signal, or too many connected devices. Sky Mobile, EE and Tesco Mobile received the fewest complaints in the mobile sector. The only speed issue I'm having is on a wired Sky Q box when trying to download either catch up or a movie, typically I'm seeing a 2Mb top speed making downloads a very long time. Ive been experiencing slow upload speeds of around 0. This means that the Virgin Media service coming into your home is temporarily interrupted, which is likely to be causing the issues you are experiencing. Virgin Media has announced its UK fibre-optic broadband subscribers are to receive a free increase in upload speeds -- taking its top-end 50Mbps package's upload speed from 1. Existing M100 customers will see their max internet speed increase by 22% (from 108Mbps. He upgraded us from a hub 4 to a hub 5 as well as doing something at the cabinet and the speed increased. TV.